FAQS

 Info@softwirelex.com  Softwirelex@gmail.com

 93 Kofo Abayomi str, Apapa. Lagos. Nigeria

 08091506006        08060136158

 Customer support for over 24hrs

FaQs. General Information

How Do I Register?

To register with softwirelex.com, click the “My account” button at the top, right-hand corner of any page. You will be asked to provide your name, a password, and a few personal details in order to create your Softwirelex account.

How do I search for products?

To search for products, type your query into the search bar above.

How do I place an order online?

To place an online order, click “Add to Cart” to add a product to your virtual shopping cart. Once you have finished shopping, click the cart icon to review the items in your cart, then click “Check Out” to begin the payment process.

Why do I need a website?

Your website is the first impression that prospective customers get about your business online. If you do not have a website or if you have an old designed, poorly designed or a website that is not user friendly, then there is a very good chance that prospective business will move on to a competitor that has put the proper time and care into their website

What if I cannot find my particular product on www.softwirelex.com?

If you cannot find a product that you are looking for, check back in a couple of days to see if the product has been added or use our “Contact Us” page to ask if and when that product will be in stock. However, we have a variety of other products that may be similar to what you want.

You can also call our customer service on 08091506006, 09024425522, 08060136158.

Will my Website be mobile friendly?

Yes, the website will be mobile friendly as our websites come in with mobile optimization which means can be viewed across devices

What access do I have to my website?

Depending on the information provided the questionnaire, you can have full access to your website because it comes in with a functional c-panel and database which enables you control the site from the backend

What is the process if i don’t like the initial design?

Once the template is sent to you, all you need do is pick the one that you like, because once you have chosen a template the project commences immediately, therefore if there changes there will be additional charges.

What platform do you build your websites on?

We build all of our websites on a open-source Content Management System (CMS) platform called Wordpress, if you want a specific framework like Joomla, Drupal, Magneto etc., please contact us directly

How do I get my products into my website?

Our customers with Ecommerce stores will need to have a price list of their products, product images and product description to enable us  enter product data into the content management system.

Do I have to choose a template for my website design?

Yes, depending on the plan picked, you would be given a variety of website templates to pick from. Alternatively, you could also browse through the design library to pick a template that works for you.

Can you help me update my existing website that was built by another developer?

Yes. We will migrate the existing website with a new hosting server and other requirements. However, it would be a customized service that we would need to consult on.

Can I modify my website design if I want?

Our designers create websites from chosen templates to mitigate any ambiguities plus we will be using content management systems that are easy to use and managed by the client after development, meaning that you can modify images and text on your pages but you can’t modify the overall layout of those pages.

The Management system makes it easy for you to control the settings that are most important to you, but prevents you from making changes that will ‘mess up’ your site.

You have a lot of control through the Content Management System. If you have specific questions about what you can and cannot modify, give us a call.

I already have a website; can you help me with online marketing?

Yes we can. Kindly visit https://softwirelex.com/marketing/ for this

Category: Website

What is included in your website package?

Each plan has features covered under the costing. Kindly visit pricing table above.

Do you do competitive research?

We observe the current trend and offer our clients the best that we can to give them an edge among competition

How will your design boost or improve my business?

We build beautifully designed and constructed web platforms to fit your goals and grow your business, we have good web design professionals that gives your website the professional and glam look it deserves to make your business stand out above the rest. Our website design will place you in good light in the World Wide Web for recognition and opportunities outside your geographical location

How will I handle changes to the website after hand over?

We will send you a short typed manual on how to edit different assets on the website plus it comes with a content management system, this helps you to manage the website easily going forward.

Who will manage the project and who is doing the technical work?

Whogohost has a development team made up of web graphics professionals and developers good at web coding and web designing

Can you help me source photos & or Content for my website?

Yes. We will help you source stock photos from sites such as www.wallpaperswide.com. We also have photographers and videographers available to produce custom photography and videos for your website if requested for.

Yes. We include copy writing and editing in all of our plans but we will need you to send us as much content as possible from your company profile, background information etc. We can also build your sitemap and help structure the foundation of your website in the planning stages

Can you help me source photos & or Content for my website?

Yes. We will help you source stock photos from sites such as www.wallpaperswide.com. We also have photographers and videographers available to produce custom photography and videos for your website if requested for.

Yes. We include copy writing and editing in all of our plans but we will need you to send us as much content as possible from your company profile, background information etc. We can also build your sitemap and help structure the foundation of your website in the planning stages

What about content?

You will be required to send in your content via a web design brochure which you will be required to fill. This content will then be transferred to the website. We can also develop a limited number of content for you where necessary

Will my domain name and hosting account be registered in my name?

It can only be registered in your name if the domain name carries the top level domain (TLD) e.g .com,.ng

Who will I work with during the project?

This is a great question to ask and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with our customer care representative.

How about payment gateway integration?

Softwirelex integrates CashEnvoy for free for e-commerce sites. We however charge a flat integration fee of ₦50,000 for other payment gateways i.e. Webpay, GTPay, SimplePay, VoguePay etc. While SimplePay, VoguePay and Cashenvoy allows you open an account for free, Webpay charges ₦150,000 and GTpay charges ₦80,000 respectively.

How does the payment process work?

The project starts with 80% deposit.

And 20% balance after completion of project.

How about payment gateway integration?

Softwirelex integrates CashEnvoy for free for e-commerce sites. We however charge a flat integration fee of ₦50,000 for other payment gateways i.e. Webpay, GTPay, SimplePay, VoguePay etc. While SimplePay, VoguePay and Cashenvoy allows you open an account for free, Webpay charges ₦150,000 and GTpay charges ₦80,000 respectively.

Are my fees refundable

Unfortunately we do not offer refunds on any of our services.

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