Softwirelex Ltd will accept cancellation of an order made by a customer, if a written request is made promptly to our website or head office within 6(six) hours of placement of an order and products are not yet dispatched.
However, were cancellation is made after six hours or where the product ordered is already dispatched, the customer will bear the cost of delivery, only in so far as Softwirelex Ltd receives back the product in its original state.
Softwirelex Ltd shall not accept or cancel orders where product dispatched was returned damaged, mutilated or handled carelessly.
Softwirelex Ltd reserves the sole discretion to cancel any order without explanations for so doing, particularly, where Softwirelex Ltd is unable to meet the requirements of the order placed or the order does not comply with Softwirelex Ltd policy or there is a breach of its terms and conditions. Where subscriptions have been cancelled, Softwirelex Ltd will ensure that such decisions are promptly communicated to the customer